What is your return policy?
All items purchased on usgbc.org are final sale and are not eligible for return or exchange. This includes merchandise and publications, including reference guides.
If you received a defective or damaged product, contact us and we’d be happy to arrange a refund or exchange.
Before placing an order for a reference guide, be sure you are ordering the correct guide. Our LEED Rating Systems section provides information on the various LEED rating systems and their reference guides. If you received an incorrect reference guide, email us and we’ll work to resolve the situation.
Read more about purchasing publications in the usgbc.org store.