- How do I renew my organization's membership?
- How can I get an invoice for my membership renewal?
- Can I pay my membership dues by wire or ACH?
- My account is expired. How do I reactivate my membership?
- Why isn't my company profile showing in the directory?
- What happens if I give someone the privilege to manage employees in my company’s member account?
- What happens if I give someone the privilege to edit the profile in my company’s profile?
- How can employees connect to the membership account?
- How do I accept an employee to my company's membership?
- How do I remove employees from the member account? (for the primary contact and Employee Manager)
- I have changed employment. How do I disconnect from my previous employer’s membership?
- Am I the only one allowed to renew the company membership?
- How do I cancel my USGBC membership?
- How do I request a refund for my USGBC membership?
How do I renew my organization's membership?
You can renew or upgrade your membership at any time through our Join Center. If you pay by credit card, your payment will be processed, and your membership will be renewed immediately.
If you opt to pay by check, an invoice will be created. Print the invoice and mail it, along with your check, to USGBC, PO Box 404296, Atlanta, GA 30384-4296. Do not mail payment to USGBC’s headquarters in Washington, DC.
No matter which payment method you use, you will receive a receipt listing your payment details.
How can I get an invoice for my membership renewal?
You can generate an invoice for your membership renewal in the “Payment Info” section of the Join Center. Just select the check option. You’ll be able to download the invoice immediately after clicking the submit button or from the “order history” section of your account.
If you opt to pay by check, an invoice will be created. Print the invoice and mail it, along with your check, to USGBC, PO Box 404296, Atlanta, GA 30384-4296. Do not mail payment to USGBC’s headquarters in Washington, DC.
Can I pay my membership dues by wire or ACH?
Yes, USGBC accepts payment by wire or ACH. After generating your invoice for membership renewal, contact us for assistance.
My account is expired. How do I reactivate my membership?
You can renew your company’s membership through our Join Center. If you pay for the membership via credit card, your status as a member will be reinstated immediately. If you pay by check, membership will be reinstated once payment is received. If you cannot access your account, contact us.
Why isn't my company profile showing in the directory?
If your organization's profile isn't showing in the directory, there are a few potential reasons.
- To have a company profile in the directory, your company must be a USGBC member. If your company is not a member, you must first join.
- If your company’s membership expires, its profile will no longer display. You can renew your company’s membership through our Join Center. If you pay for the membership via credit card, your organization's status as a member will be reinstated immediately, and so will its profile. If you are paying by check, your organization's status as a member and profile will be reinstated once payment is received.
- If your company is a member, a profile will not be automatically created. Once membership is established, company administrators will be given the option to make the organization visible in the public directory. If they choose to make the organization visible as a listing in the directory, they are then given the option to create a profile. The profile will be automatically created when the required information is filled out (Overview and Contact information).
What happens if I give someone the privilege to manage employees in my company’s member account?
Primary contacts can assign the ability to manage and view all employees connected to the membership account to additional employees of their choosing. This role is often referred to as an “Employee Manager”. In the organization profile section of their account, employees assigned to this role will be able to remove connected employees and approve pending connection requests.
Primary contacts can assign connected employees to this role under the “employees” tab of the “organization profile” page of their account.
What happens if I give someone the privilege to edit the profile in my company’s profile?
Primary contacts can assign the ability to manage the member organization’s profile in the member directory to additional employees of their choosing. This role is often referred to as an “Organization Editor”. In the organization profile section of their account, employees assigned to this role can edit the company profile, including contact information, logo, and company description, and modify the visibility of the profile in our online directory.
Primary contacts can assign connected employees to this role under the “employees” tab of the “organization profile” page of their account.
How can employees connect to the membership account?
There are two ways employees can link their accounts to your company's national membership.
New site user
New site users can connect or request to connect to a company’s national membership while creating an account. After adding their name and contact information to the relevant fields, employees can connect to their member organization by submitting their member ID or their organization name.
Employees who linked themselves to the organization's account using either the company’s member ID or their company email address (if it matches the organization’s Web domain) will not need approval by the company administrator and will appear under the “employee” tab.
Existing Site User
Once they're logged in, in the top right-hand corner, they'll see their name. Once they click their name, a dropdown menu will appear. Select "Membership". From there, click a blue tab that states, "Connect to a Membership Account." They’ll be prompted to either submit their member ID, which will automatically connect them to the membership, or search by organization name, which will prompt the primary contact to approve their request if their email address does not match the organization’s web domain.
How do I accept an employee to my company’s membership?
Employees awaiting approval to link to their member company’s account are added to a list under the ‘pending’ tab of the organization profile of the primary contact’s account. Primary Contacts as well as users with the privilege to manage employees will receive a notification in My Account and will see employees requesting membership in the ‘pending’ tab. Once an administrator approves or denies an individual, the request is removed from all other administrators’ pending notifications.
How do I remove employees from the member account? (for the primary contact and Employee Manager)
To remove an employee from your company's national membership, follow the instructions below:
- Log into your USGBC account using the email address and password you used to create your account.
- Once you're logged in, in the top right-hand corner, click on your name and a dropdown menu will appear. Go down to "organizational profile."
- On the next page, you will see three tabs listed: Profile, Employees, and Pending. Select the Employees tab and the list of employees will appear.
- Click the "Remove" button to the right of the name of the employee you want to remove. This will remove them completely from the membership.
I have changed employment. How do I disconnect from my previous employer’s membership?
Should you need to disconnect from a membership account, you can do so through the self-service options in your USGBC account.
To disconnect yourself from the organization, log in to your USGBC account, click the "Membership" tab in the left navigation menu to expand the options, then select "Organization membership". Select "Leave Organization" at the bottom of the page. This will disconnect you from that organization’s membership account. Once you have disconnected your account from the existing membership you will have the option to connect to another organization’s membership account. You can do so by following the steps for existing users.
Note: if you are the organization’s Primary Contact, you will need to assign a new Primary Contact prior to disconnecting yourself from the organization. You can do so by logging into your USGBC.org account, navigating to the ‘Organization profile’ tab, selecting the ‘Employee’ section, and then checking the box labeled “This person is the Primary Contact (You will no longer be the Primary Contact.)” under the appropriate person’s name.
Am I the only one allowed to renew the company membership?
No, employees assigned to the Employee Manager and organization editor roles can also renew the membership. Keep in mind, though, that the employee who renews your company’s membership automatically becomes our primary contact for your company’s account.
How do I cancel my USGBC membership?
USGBC National Memberships may be canceled and refunded within 48 hours of registration or renewal. Contact us for further assistance.
How do I request a refund for my USGBC membership?
Refunds are possible within the first 48 hours of the initial Membership payment. Contact us for further assistance and include the organization name, invoice or order #, and the amount paid.